Frequently Asked Questions

Find answers to common questions about our corporate gifting services

Our minimum order quantity varies by product type:

  • Standard items (pens, mugs, notebooks): 100 pieces
  • Apparel and bags: 50 pieces
  • Tech accessories: 50 pieces
  • Custom hampers: 25 pieces
  • Premium leather goods: 50 pieces

For smaller quantities or special requirements, please contact us directly to discuss options.

Placing an order is simple:

  1. Contact us via phone, email, or contact form
  2. Consultation - We discuss your requirements and recommend products
  3. Quotation - We provide detailed pricing with customization options
  4. Design approval - You approve the final design and specifications
  5. Payment - Advance payment as per agreed terms
  6. Production - We begin manufacturing your order
  7. Delivery - Timely delivery with tracking information

Yes, we specialize in custom branding and offer multiple customization options:

  • Screen Printing: For fabric items and promotional products
  • Laser Engraving: For metal, wood, and leather items
  • Embossing: For premium leather goods and paper products
  • Embroidery: For textiles and apparel
  • Digital Printing: For full-color designs and complex logos
  • All types Printing Jobs

We accept logo files in AI, EPS, PDF, or high-resolution PNG/JPEG formats. Our design team can also help recreate your logo if needed.

Absolutely! We offer sample services:

  • Physical samples: Available for most products (sample charges apply)
  • Digital mockups: Free digital previews of your customized products
  • Pre-production samples: Final approval samples for large orders

Sample charges are typically deducted from your final order value. Sample delivery takes 3-5 business days within India.

Yes, we deliver pan-India through our extensive logistics network:

  • Major cities: 1-2 days delivery
  • Tier 2 cities: 2-3 days delivery
  • Remote locations: 3-5 days delivery

Delivery features:

  • Real-time tracking for all orders
  • Insurance coverage for valuable items
  • Special handling for fragile products
  • Bulk delivery coordination for large orders
  • Installation support for certain products

Delivery times depend on product type and customization complexity:

Product Type Production Time Total Delivery Time
Standard items (pens, mugs) 5-7 days 7-10 days
Apparel & bags 7-10 days 10-14 days
Tech accessories 10-12 days 12-15 days
Custom hampers 7-10 days 10-14 days
Premium leather goods 12-15 days 15-18 days

Rush orders available with additional charges.

We offer flexible payment options to accommodate different business needs:

New Customers
  • 50% advance payment
  • 50% before delivery
  • Payment via bank transfer, cheque, or online
Regular Customers
  • 30-day credit terms available
  • Flexible payment schedules
  • Preferred customer discounts

Accepted payment methods: Bank transfer, Cheque, UPI, Credit/Debit cards, Online banking

Yes, we do offer volume discounts!
The discount depends on the quantity ordered and the MRP of the items or services. For large orders or bulk requirements, feel free to contact us with your specific needs and we’ll provide the best possible pricing.

Quality is our top priority. Our quality assurance process includes:

Material Inspection

All raw materials are inspected upon arrival

Production Monitoring

Quality checks at every production stage

Final Inspection

100% inspection before packaging

ISO Certification

ISO certified quality management system

Yes, we stand behind the quality of our products:

Quality Guarantee
  • Replacement for manufacturing defects within 30 days
  • Free repair for warranty-covered items
  • Quality assurance certificate with every order
Return Policy
  • Returns accepted for manufacturing defects only
  • Customized items are non-returnable unless defective
  • Return shipping covered by us for defective items
Warranty Period
  • Electronic items: 1 year manufacturer warranty
  • Premium leather goods: 6 months
  • Standard promotional items: 3 months

Absolutely! Our expert team provides comprehensive consultation services:

  • Budget-based recommendations: Products that fit your budget range
  • Occasion-specific gifts: Perfect items for festivals, events, and celebrations
  • Industry-appropriate gifts: Suitable products for your business sector
  • Customization advice: Best branding options for maximum impact
  • Trend insights: Latest trends in corporate gifting

Our dedicated relationship managers work closely with you to understand your requirements and recommend the most suitable products.

Yes, we offer a comprehensive range of eco-friendly and sustainable gift options:

Bamboo Products

Desk organizers, pen holders, tech accessories

Recycled Materials

Notebooks, bags, stationery items

Plantable Items

Seed paper products, plantable pens

Organic Products

Cotton bags, natural fiber items

All our eco-friendly products are certified and contribute to environmental sustainability initiatives.

Still Have Questions?

Our customer support team is here to help you with any queries

Call Us

+919035969601

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Email Us

srivaarient@gmail.com

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